March 31st, 2014
We're excited to start April with some great feedback from a patient. As you know, we send out Post Appointment Surveys following your visits to our office. Not too long ago, we received this reply, and we wanted to share it with you!
Thank you to everyone who has left us feedback, we value it so much!
My Experience: This was the first time I had been to the dentist in years due to excessive fear of dentists. The last time I went the dentist was terrible, he cut my gum open and just let it bleed and did not numb the area, further I am terrified of needles. I can't say what a refreshing experience this was enough. The staff were friendly, the place was very neat, nobody judges you and for a person for such high anxiety what a relief. I still have a long way to go and wish I had gone to this location before things got bad, but so far excellent! I have a few trips back due to my own anxiety issues with dentists and will update. Very impressed. Thank you!
Experience With Team: Excellent, the receptionist was so kind and friendly, spoke to me with respect and kindness (even got a little welcoming present which was such a nice touch)! The dental assistant was also excellent, explained everything she was doing and had no problems at all answering all of my questions (I had a lot) and she was kind and non judgmental. I was also very impressed with the dentist, she explained all my options and told me what was going on without any comments or attitude for not seeing a dentist in so long, although I have quite a bit of work to be done she made me feel at ease and I will not be as anxious for my next appt. Overall for a dental visit it was excellent, my fear of dentists cannot be described and at this point I am willing to go through with the treatments (still scared but feel I am in good hands). I do feel I need to keep reminding the staff of my fear but that is probably my issue, not theirs. Plus the dentist fit me in even though I gave little notice and wrote the appointment down, she was very busy but still took time to see me.
Favorite Thing About Practice: The staff making you feel at home, treating the patients as #1 with respect, the focus on the patients and not talking and to each other making the patients feel unwanted. Showing obvious concern about my anxiety and giving reassurance. I would have gone years ago if I had known, reducing the amount of work needed to be done.
Additional Comments: Thank you so much for making such a difference in my opinion of dentists and my fear. I have no doubt that in several months my teeth will be in good shape (and white). For a dental visit it couldn't have been better and I will be a lifetime patient If all goes well after this treatment plan (which will be hard for me) especially since I never want to have to have these things done again. I want to smile. Thank you to the entire staff for making the experience a good one!!